Delivery Information
Standard Delivery within the UK is free of charge for all orders over £30. For all orders below this threshold, a £3.95 delivery charge applies.
Assuming all goods within an order are marked as 'In Stock', Standard Delivery orders are normally be dispatched from our warehouse and delivered within 2-3 working days. This is valid Monday - Friday excluding public/bank holidays.
We offer our customers an optional Express Delivery service that costs £5.95 and uses a faster courier. Orders using this service will be given priority over other orders. Express Delivery orders are normally delivered within 1-2 working days.
We also offer our customers an optional Next Working Day Delivery service that costs £8.95. Orders using this service will be given priority over other orders. Next Working Day Delivery orders are normally delivered in 1 working day.
If no stock figure is displayed, the goods will normally be marked with an approximate restocking/reordering schedule (e.g. '3-5 Days'). This may require us to place further orders to satisfy demand. This is always done promptly and once the goods arrive, they will be dispatched as quickly as possible.
Once your order has been dispatched you will be notified via email and depending on the service we have selected for your delivery you may also by contacted via an SMS message. You should then receive your order within the timeframe specified above. We use Royal Mail for smaller packages and DPD Local for larger parcels. The courier may require you to sign for your parcel which will require someone to be in at the time of delivery. We cannot accept any responsibility to a delay in your order if someone is not available to sign for the delivery.
We can deliver our goods anywhere in mainland Great Britain including the Channel Islands and Highlands/Islands of Scotland.
We also deliver orders internationally using a number of couriers including DPD, TNT, FedEx, ParcelForce and UPS. These reliable services all offer full tracking and electronic invoicing for a faster delivery process.
If your order is returned to us from its international destination (for reasons associated with uncollected customs fees or the local courier being unable to find or deliver your parcel) we will attempt to notify you via email. We will offer you the choice of either shipping the item again or a partial refund. Shipping the parcel again will incur a further delivery fee, the same as was applied to the original order.In the case of issuing a partial refund, this will reflect your total order value minus any associated delivery charges and a mandatory £10 administration fee.
Correct disposal of packing materials is your responsibility.
Please check the goods on delivery. Any issues arising from goods found to be missing or damaged should be notified to us within a reasonable time.
If the goods are lost or damaged in transit, please let us know promptly.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.
