Terms & Conditions
**Please note that we are currently closed for a seasonal break. We will re-open on Monday 6th January 2025 and process all outstanding orders then.
1. About Us
This website (www.examninja.co.uk) is owned and operated by Ninja Alliance Ltd. Exam Ninja is a trading name of Ninja Alliance Ltd.
Ninja Alliance Ltd
19 Canford Lane
Westbury on Trym
Bristol
BS9 3DQ
Company number: 8599425
VAT number: GB 159 9075 63
Email: info@ninjaalliance.co.uk
Tel: 0117 214 0031
If you need to contact us please use the details above.
2. Making a contract with us
2.1 When you place an order with us, you (the customer) are making an offer to buy our (Ninja Alliance Ltd's) goods. Once payment has been received (or in the case of a school, formal consent to process an order with payment via an invoice) we will send you an e-mail to confirm that we have accepted your order.
2.2 Once we have accepted your order a contract has been made between us (Ninja Alliance Ltd) and you.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this as soon as possible.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 These conditions are governed by and construed in accordance with the laws of England and Wales.
2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy.
3. How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering. If you are a school then you have the option of paying for your order via an invoice. This invoice is due to be settled within 30 days past the end of the month after the order was processed.
3.4 We use Realex and PayPal's secure payment facilities for all consumer online purchases. You do not require a Realex or PayPal "account" to purchase from us. You can pay for your order by using your Credit/Debit card via Realex or PayPal account.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in British/UK pounds sterling.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
4. Delivery & Shipping Information
4.1 Standard Delivery within the UK is free of charge for all orders over £30. For all orders below this threshold, a £3.95 delivery charge applies.
4.2 Assuming all goods within an order are marked as 'In Stock', Standard Delivery orders are normally dispatched from our warehouse and delivered within 3 working days. This is valid Monday - Friday excluding public/bank holidays.
4.3 We offer our customers an optional Express Delivery service that costs £5.95 and uses a faster courier. Orders using this service will be given priority over other orders. Express Delivery orders are normally delivered within 1-2 working days.
4.3.1 We also offer our customers an optional Next Working Day Delivery service that costs £8.95. Orders using this service will be given priority over other orders. Next Working Day Delivery orders are normally delivered in 1 working day.
4.4 If no stock figure is displayed, the goods will normally be marked with an approximate restocking/reordering schedule (e.g. '3-4 Days'). This may require us to place further orders to satisfy demand. This is always done promptly and once the goods arrive, they will be dispatched as quickly as possible.
4.5 Once your order has been dispatched you will be notified via email and depending on the service we have selected for your delivery you may also by contacted via an SMS message. You should then receive your order within the timeframe specified above. We use Royal Mail for smaller packages and DPD Local for larger parcels. The courier may require you to sign for your parcel which will require someone to be in at the time of delivery. We cannot accept any responsibility to a delay in your order if someone is not available to sign for the delivery.
4.6 We can deliver our goods anywhere in mainland Great Britain including the Channel Islands and Highlands/Islands of Scotland.
4.7 We also deliver orders internationally using a number of couriers including DPD, TNT, FedEx, ParcelForce and UPS. These reliable services all offer full tracking and electronic invoicing for a faster delivery process.
4.7.1 We will promptly ship your order via the international courier we have selected. The courier will then contact you via email to request any customs fees due. These need to be paid in full within 3 working days or the courier may return the parcel back to us.
4.8 If your order is returned to us from its international destination (for reasons associated with uncollected customs fees or the local courier being unable to find or deliver your parcel) we will attempt to notify you via email.
4.8.1 We will offer you the choice of either shipping the item again or a partial refund.
4.8.2 Shipping the parcel again will incur a further delivery fee, the same as was applied to the original order.
4.8.3 In the case of issuing a partial refund, this will reflect your total order value minus any associated delivery charges and a mandatory £10 administration fee.
4.9 Correct disposal of packing materials is your responsibility.
4.10 Please check the goods on delivery. Any issues arising from goods found to be missing or damaged should be notified to us within a reasonable time.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.
5. Cancellations and returns
5.1 This policy does not apply to goods destined for international addresses or goods ordered by businesses.
5.1.1 Digital goods that have been downloaded in full or in part are excluded from this policy.
5.2 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please telephone, e-mail or write to us.
5.2.1 On receipt of your cancellation notice we will send you, either by post or email, a returns label to allow the goods to be returned directly to us. Once the parcel is sealed and labelled, we recommend you take it to your local Post Office and obtain a proof of postage. There is no charge for this service.
5.2.2 If you decide to use an alternative service to return our goods then you agree to do so at your own cost. We will not refund this cost to you.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods to us within 28 days of cancellation, in unopened, pristine condition, complete with their original packaging. We cannot accept returned goods that are no longer in re-sellable condition whether the damage occurs during your possession or during transit. As such, we recommend that you ensure that the goods are packaged adequately to protect against any damage during transit.
5.7 We will refund all monies paid to us by you including any postage or carriage charges within 30 days, less any costs due under this contract.
5.8 This cancellation policy does not affect your legal rights - for example, if goods are faulty.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer's warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer's warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
6.4.1 On receipt of your exchange notice we will send you, either by post or email, a returns label to allow the goods to be returned directly to us. Once the parcel is sealed and labelled, you will need to take it to your local Post Office and request a proof of postage. There is no charge for this service.
6.5 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
7. Liability
7.1 The products sold on this website have been designed to comply with all relevant UK legislation.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.
